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YouTubeEverpure
SLAs Are Necessary. But They're No Longer Sufficient.
SLAs get a bad reputation — but the problem isn't that they exist. The problem is how we're using them. In this clip from Beyond the IT Headlines, Paul Neuman, author and founder of IT Services Demystified, makes the critical distinction: SLAs are the operational floor, not the business finish line. They were designed to measure delivery ...
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