CustomerThink

Linking Strategy to Growth: Why B2B Marketing Needs a Commercial Throughline

If you read top to bottom in the What Marketing Enables column — there’s your commercial throughline. Take any of that away and growth stalls. A fragmented “throughline” lacks the oomph and momentum ...
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Wonderchat study of 5.85 million support conversations finds a 42-point resolution gap between businesses running identical AI

Trusted by over 1,000 businesses worldwide, Wonderchat has completed a SOC 2 Type II audit and supports GDPR compliance. The platform also offers a generous free-forever plan, making AI-powered ...
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Reputation Helps Multi-Location Brands See and Fix How AI Search Describes Every Location

Reputation, the global leader in reputation intelligence, today announced AI Readiness and AI-optimized Location Pages, two products that bring AI visibility management to multi-location brands. Both ...
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SurveyMonkey releases HRIS integrations to deliver a more complete view of the employee experience

New HRIS integrations for leading platforms, including BambooHR, automatically sync employee context to cut manual work and help HR teams spot engagement trends early. SAN MATEO, ...
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AddSearch and Mettro case study shows what it means to build website search around the customer, not the site

By listening to how one client’s website visitors actually look for information, Australian digital agency Mettro combined keyword search and conversational AI into a discovery experience designed ...
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Meiro Launches Local AI CDP for Sovereign AI Inference

Local AI CDP is available now to Meiro customers in banking, insurance, telecom and other regulated sectors across the UK, the Nordics, Australia and the Middle East, with regional deployment support ...
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Coles Group Selects Coveo to Enhance Online Search and Product Discovery for Online Grocery Shopping

Coveo’s AI-Relevance technology brings together shopper intent, context, behavioral signals and product data to present each customer with the results and recommendations most relevant to them. For a ...
CustomerThink

Measuring what matters in enterprise AI – Interview with Ashley Gross of The Alliance

Today’s episode of the Punk CX podcast features a chat I had with Ashley Gross, the Founder and CEO of The Alliance, an enterprise AI strategy and advisory firm. Ashley joins me today to talk about ...
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When to Involve Operations in Design-Build Projects: 10 Questions with Theresa Ward

We sat down with Theresa Ward, who brings decades of experience in public and private commercial real estate development, to talk about when and how to leverage operations as a strategic value in ...
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Invoca Launches Data + AI Healthcare Solution That Turns More Patient Inquiries Into Booked Appointments

Invoca, the AI-powered leader in revenue execution, today announced a new data + AI solution for healthcare. By integrating marketing campaigns, websites, AI agents, and access centers into a cohesive ...