TekSynap has acquired JBA to deepen mission-critical IT, cyber and engineering support for the FBI and other federal ...

BOSAG launches 5-year roadmap to position Ghana as outsourcing hubtargets 100,000 ‘international-facing’ jobsBy Ebenezer Chike Adjei NJOKUThe nation’s business process outsourcing (BPO) and global ...

Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market FOCUS expands leadership and underwriting teams as demand surges for modern, tech-enabled BPO solutions across ...

The 2025 American Customer Satisfaction Index study found rising customer satisfaction with USDA, State, SBA and other ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

"As J.D. Power is a symbol of excellence, we are overjoyed at the recognition of the team's hard work and dedication to our ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

VIA Metropolitan Transit (VIA) and the Conference of Minority Transportation Officials (COMTO) have made new appointments to ...

In the second day of federal court, JXN Water’s Interim Third-Party Manager Ted Henifin continued his presentation on why the ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...

BOXX Insurance has introduced Tech E&O by BOXX, a specialized Errors & Omissions (E&O) coverage designed for next-generation ...