Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

CUSICK, Wash. — Ruby Creek Resort, a boutique RV resort and waterfront retreat in northeast Washington, announced today that its owner and operator, Jake Abbott, has received the inaugural Outstanding ...

WESTFIELD, Mass. (WWLP) – Jerome’s Party Plus, a staple in the party rental industry for western Massachusetts and northern Connecticut, will close after 40 years of service. Founded in 1985, Jerome’s ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

FORT LAUDERDALE, FLORIDA—American Home Quotes, a home service directory platform providing innovative comparison tools for consumers, is proud to announce the official launch of its website: ...

“We’re a 1,000-ideas-a-day company. The challenge is deciding which idea we focus on today.” Philippe Arnauts, Communications Director at Puratos, is describing the culture of innovation that the ...

Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...

Research firm J.D. Power has added another study to its laundry list of studies. This new one is the J.D. Power China New Energy Vehicle Customer Service Index (NEV-CSI) Study, measuring new car ...

Home health and hospice agencies that perform best in recruitment, retention and staff training tend to score higher on Consumer Assessment of Healthcare Providers and Services (CAHPS) surveys, ...