By unanimous vote earlier this week, the Red Oak City Council approved the creation of a utility customer service and ...

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Explore how automotive marketing is evolving beyond sales to focus on building customer loyalty through meaningful post-sale ...

This approach allows a brand to reinforce its core identity while simultaneously demonstrating that it understands each customer’s unique needs. As The Harris Poll found, 68% of consumers are more ...

Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the ...

BISMARCK, ND (KXNET) – Lowell Fruhwirth still remembers the day in 1963 when a simple card in the mail changed the course of his life. “I got a card in the mail from the Wells County draft board,” ...

New Real-Time Profiles combine live activity with complete customer history so brands can recognize every individual and respond instantlySEATTLE--(BUSINESS WIRE)--#CustomerData--Amperity, the leading ...