“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

Eurofiber France disclosed a data breach it discovered late last week when hackers gained access to its ticket management ...

The personal information belonging to Korean Google users who reached out to customer service was leaked as part of a global ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

DoorDash has confirmed an October 2025 data breach that exposed customer names, phone numbers, addresses and email details ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send Oklahomans to collections.