Tools like Excel and Google Sheets are ubiquitous these days, and learning how to use them more effectively will quickly ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Flow Specialty, a tech-enabled insurance BPO, has launched AI Portal Automation, a breakthrough technology that uses AI agents to fully automate carrier portal submissions— the most time-consuming ...

Nursing students at Creighton University in Phoenix are using an AI chatbot to learn how to have difficult end-of-life ...