When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

City Utilities says it's offering additional options for people who are having a hard time covering bills due to the ...

Thanks to AI, data science tasks that once demanded specialized skills can now be performed faster, more accurately and at a ...

Moder’s Technology Growth team outlines a three-layer framework that blends automation and human expertise to help lenders ...

Available today, the new SLES 16 is ushering in an AI-ready, top-notch Linux server, while emphasizing its benefits for digital sovereignty.

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Looking for work? These age-friendly employers actively recruit seasoned workers for their reliability, skills, and wisdom.

How is AI changing markets and investment strategy? We analyze how AI adoption across hardware, software, and enterprise services is reshaping markets and redefining market leadership in the next ...

CALGARY, ALBERTA / ACCESS Newswire / October 30, 2025 / Canadian Legal Resource Centre Inc., a trusted paralegal service provider and RCMP-accredited fingerprinting agency, has once again been ...