Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Entrepreneurs know firsthand that running a business in today’s world feels anything but small. The details and deadlines can ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track in-progress deals, and identify additional sales opportunities.  Salesforce ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

That said, finding the top CRM tools can feel overwhelming at first glance. Narrowing it down, there are five worth reviewing ...

Granicus' acquisition of Indigov aims to strengthen digital engagement and constituent management for government agencies.

According to its SEC filing dated October 17, 2025, Shaker Investments sold all 10,774 shares of Salesforce during the third ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

As margins tighten and competition rises, captive finance firms, and now independent lenders, must adopt technology-driven, ...

JPMorgan Chase’s rebrand of Nutmeg to JPMorgan Personal Investing marks a significant move in the growing shift towards the ...

Net Income per Diluted Share was $3.50 for the Quarter and $9.48 for the Nine Months of 2025 ERIE, Pa., Oct. 30, 2025 ...

Columbia police officials say staffing issues and delayed responses make crime appear lower than it is. A new records system ...