Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Entrepreneurs succeed not because they chase profit, but because they chase frustration. Every time a customer mutters, “Why ...

Dear Cookie: I agree with you. This is not great customer service. Moreover, while the baker may have to eat the cost of the ...