The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Increase by 61%! Yes, nearly 2/3rd of organizations experienced a cloud security incident in 2025, a significant increase ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

DoorDash has disclosed a social engineering-driven data breach exposing user contact details in four countries, raising ...

The Vassalboro Sanitary District's website hadn't been updated in months, public records requests have been met with hefty ...

The exact circumstances are yet to be confirmed, but it is understood that a Sydney-based customer was attempting to contact ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...