The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

DoorDash has disclosed a social engineering-driven data breach exposing user contact details in four countries, raising ...

The exact circumstances are yet to be confirmed, but it is understood that a Sydney-based customer was attempting to contact ...

AI cannot function effectively in data silos or without the interconnected systems that provide access to a customer’s full ...

Denver Post Newsroom: 303-954-1201 or [email protected] News tips: denverpost.com/news-tips Customer Service: Customer service is open Monday-Friday from 6:30 a ...

Just over a year ago, BBVA created its Digital Banks unit, led by Murat Kalkan, an executive with a strong background in ...

Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal ...

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Former Disney, Meta, and HPE executive joins NiCE to head Global Customer Operations, advancing operational excellence and accelerating the company’s AI-first customer experience strategy. HOBOKEN, N.