"Places Scout has been a trusted provider of local search intelligence for nearly a decade," said Michael Walrath, Yext's CEO and chairman, in a statement. "Bringing Places Scout's data into Yext ...

k-ecommerce, a B2B online commerce and payment solution provider, has added platform capabilities enhancing digital buying experiences, streamlining operations, and accelerating growth for small and ...

monday.com, providers of a multi-product platform that runs all core aspects of work, has released monday service to help organizations deliver exceptional support experiences faster.

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

Situm and HappyOrNot partnership combines indoor positioning and satisfaction measurement tools for large indoor spaces.

During ZohoDay '25 I spoke with Sridhar Vembu about stepping down as CEO to become Chief Scientist in order to focus on his passion for efficient computing and technological innovation. And to get his ...

It is indeed possible to reduce operational complexity and overhead without compromising CX quality (thanks, AI).

Workbooks has added advanced project management tools directly into its No-BS CRM platform, enabling businesses to streamline workflows, allocate resources, and optimize revenue tracking. With these ...

AT&T wireless customers can now see companies' names, logos, and reasons for calls on verified incoming calls on most Android devices.

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

Coveo's Passage Retrieval API delivers precise, trustworthy text to large language models and AI applications, including Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule.

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...