During an earnings call on Oct. 31, Charter CEO Chris Winfrey attributed the lack of growth and loss of internet customers to ...

Customer declines are an ongoing issue for Spectrum provider Charter Communications, but its mobile business is growing.

NEW YORK CITY (WABC) -- Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. Last Friday, Governor Cuomo announced the internet, cable, ...

As this trend continues to grow legs, Spectrum lost 80,000 cable TV customers during the second quarter of this year, ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

These commitments are encapsulated within Spectrum's new brand platform, Life Unlimited, which provides customers access to a life of 'unlimited' opportunity and possibility when seamlessly connected ...

KANSAS CITY, Mo. — A money-back guarantee is one of the ways some cable companies sweeten the pot and get customers to sign up for services, but one Spectrum customer who thought he followed all the ...

Spectrum customers saw ESPN and other Disney-owned channels go dark Thursday after the two corporations failed to reach a new carriage agreement. The blackout hits sports fans at the start of the ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

Lowe Larretta is former lead editor for Forbes Home, covering all things related to home improvement and good design. She previously worked in the decor and lifestyle spaces for digital publishers ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...