The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

(CNN) — Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Social Security has been a central political promise for President Donald Trump, but the reality of his second term is a mix ...

GEORGE F. LEE / MARCH 4 Community backlash has led to some retraction of a plan that would have changed procedures at the Social Security Administration. Hundreds rally at the state Capitol to protest ...

The Woodlawn-based Social Security Administration began the second Trump administration with a hostile takeover. It ends the ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...