OSF Digital, Accenture, IBM Consulting, Rosetree Solutions and Cognizant are among the list makers.

Salesforce Inc. has signed a definitive agreement to acquire artificial intelligence customer research startup Listen Labs ...

Discover how Salesforce's groundbreaking AI model, Koa, enhances CRM reasoning, enabling smarter decision-making and ...

Salesforce announced that it has signed a definitive agreement to acquire Momentum, expanding its capabilities in conversational intelligence and revenue orchestration. The acquisition is designed to ...

With Salesforce decoupling the user interface from its platform, solution providers might look to additional ISVs in the ...

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Salesforce will bring on 2,000 more salespeople specializing in artificial intelligence, CEO Marc Benioff said at an event in San Francisco on Tuesday. The second generation of Salesforce's AI agent ...

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AI is disrupting the tech world, but these companies are quickly adapting.

In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...