Speaking on the telephone is an essential skill in both everyday life and business. Even while technology has continued to develop, with voice over internet protocol (VoIP) largely displacing ...

The telephone never sleeps. Its ringing and beeping doesn’t let up, even when you’re short-staffed and three customers are waiting for you to ring up their sale. Under that kind of stress, who could ...

Email may have replaced quite a few phone calls, but talking over the phone is still integral to businesses. It makes for a more personal connection between customers, employees, partners and ...

LONDON (Reuters Life!) - Modern technology may have provided us with mobile phones and the convenience of instant communication, but it's also created a lot more ways to irritate or offend. Mobile ...

A higher education college is running training sessions for Gen Z students on phone confidence and etiquette for pupils who have 'telephobia'. Liz Baxter, careers advisor at Nottingham College, said ...