Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same.

A quarter of Americans would rather shave their head than contact customer support, according to new research. The survey of 2,000 Americans (who have ever dealt with customer support) revealed 24% ...

Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

In parts one and two of this series, I shared the unforgettable hotel experience that not only soured my stay but also left a lasting dent in my perception of the brand. That moment was a stark ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

AT&T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing ...

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An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...