When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Editor’s Note: A version of this article was originally published in 2023 and has been updated for 2025 to reflect the latest developments in law firm marketing and digital analytics. In an ...

Raghu Reddy, chief administrative officer of Southfield, Mich.-based MiOrtho Surgery Center and a member of the Ambulatory Surgery Center Association’s education and quality committees, joined ...

Katie Carlson in 1994 as an instructor at Centaur Stride with volunteer Mike Pushback, rider Shannon Donnovan, her mom, Anne Luce and horse, Coco. I recently attended a mini-conference for nonprofits ...

Beyond the “fat finger” issue, bots are another major contributor to inflated CTRs. Automated clicks can account for 10 per ...

The more deeply students connect with their learning, the more they see learning as relevant and motivating, and the more ...

While home prices and rents have increased upward of 70% over the last five years, state minimum wage has increased just 33%. Fortunately, Durango has the ability to close this gap by implementing a ...