Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We've all heard the old adage, "The customer is always right." This is a principle that has ...

Spa Palmera–part of Southern Florida’s The Boca Raton resort complex–is considered to be one of the top spas in the world. And I know it didn’t get to this position by delivering poor customer service ...

The hospitality industry, perhaps more than any other, engages daily in the fine art of service. And it’s essential that they do. Every hotel knows that it’s their ability to make customers feel ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

I’ve done a good bit of reporting in recent weeks on accessibility and QR codes. The codes are nigh ubiquitous nowadays, mostly used as convenient carriers for pertinent information. As I’m often wont ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

PALO ALTO, Calif., June 24, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the launches of Talkdesk Travel Experience Cloud™ and Talkdesk Hospitality Experience Cloud™. These new customer ...

MILAN, Ill. (KWQC/Gray News) - A McDonald’s employee in Illinois is being recognized for his positivity and optimism while serving customers. Nate Coleman, a crew trainer, was given a Hospitality ...