Microsoft Dynamics 365 announced today that it will be updating Viva Sales to include generative AI, aiming to enhance productivity and customer connections. Viva Sales, which was introduced last June ...

Research Report Closing the CX Gap: Leaders vs. Customers 81% of leaders use AI, 74% of customers still pick up the phone and the gap is costing loyalty Read now eBook Cut Through the AI Noise: Your ...

Microsoft CRM Dynamics 365, also known as Microsoft Dynamics CRM, is a customer relationship management software tool made by Microsoft that offers more extensive features than a standard CRM. When ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Both Salesforce with Einstein and Microsoft with Dynamics 365 are offering AI capabilities that promise to improve your customer service, sales pipeline and business processes. Here's a look at the ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

A single, end-to-end cloud business management solution for small and medium businesses Enables management of finance, operations, sales, and customer service on the go in a secure manner New Delhi, ...

Microsoft Dynamics 365 Copilot takes advantage of generative AI advancements to help businesses automate repetitive tasks. Microsoft today (6 March) said that it is expanding its suite of business ...

While Salesforce remains the clear leader in customer relationship management software, Microsoft's latest earnings report indicates that it's well-positioned to gain ground and become a stronger ...