Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

The Opportunities Industrialization Center of New Britain Inc. (OIC) will begin an eight-week customer service skills training program on Monday. The program is designed to prepare participants for a ...

‘The customer is always right’ is the retailers’ mantra – which is why customer service training is enjoying a growth spurt. The intensity of competition for the nation’s customers is tougher than ...

Nangunguna ang customer service bilang pinaka in-demand skill, na mahalaga hindi lang sa retail at hospitality kundi pati sa ...

Medhavi Skills University (MSU) and Nexus Select Malls have signed a Memorandum of Understanding (MoU) to launch Aarunya, a ...