Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

CEO and Founder, The EQ-i Coach; author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence; public speaker and coach. What do you do when you have numerous stores to run, loyal ...

We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires. Editor’s note: This article was updated to reflect new data and ...

The Opportunities Industrialization Center of New Britain Inc. (OIC) will begin an eight-week customer service skills training program on Monday. The program is designed to prepare participants for a ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Christina Haviland began her career as a flight attendant in August of 1990. Twenty-three years later, she continues to enjoy the job as much as the day she started. Haviland works for the United ...

ABERDEEN PROVING GROUND, Md. -- An Aberdeen High School junior is gaining customer service skills in the Kirk U.S. Army Health Clinic's referral management office. Janaye Oliver, 16, is one of 21 ...