Alex Dizengof is the co-founder and CTO of Carbyne, a platform that provides rich-media call handling to emergency responders. The audio was distressing to hear: The man calling 911 outside of Marfa, ...
By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...
Miss Manners: Reader wants a customer service representative ‘who speaks English without an accent?’
DEAR MISS MANNERS: More often than not, when I must communicate with vendors or companies who have customer service centers in other countries, I simply can’t understand the representatives I speak ...
People with English and French accents receive preferential customer service than those with an Eastern European or African twang, a study has found. First-time house buyers with a range of accents in ...
I have a Korean friend who just graduated from a masters program in America. Struggling with her final papers recently, she told me something that I had heard countless times before from other Korean ...
There’s a new wave of startups setting up offices in Latin America for their internal back office and customer service requirements as they attack the US and other English-speaking markets. This trend ...
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