The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired ...
Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...
TROY, Mich.: 27 Oct. 2022 — The times have not been kind to the auto insurance industry. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high ...
According to the latest BBB/Gallup Trust in Business Survey, one in five people surveyed specifically cited good customer service as a prerequisite for building their trust in a business. As a pioneer ...
Porsche has been crowned the top premium brand in a JD Power study, reflecting its commitment to customer satisfaction and quality.
CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
In the evolving financial landscape, the efficiency and accuracy of the process are paramount for both lenders and borrowers. Effective loan origination ensures that customers receive timely ...
Saravana Kumar is the founder & CEO of Kovai.co, a company that is in the Enterprise Software & Knowledge Management Space. Customer satisfaction is the happiness of customers with a company’s ...
STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...
Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...
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