eGain, the leading provider of cloud customer engagement solutions, today announced eGain Solve for Cisco, a cloud-based solution seamlessly integrated with Cisco’s contact center platform and offered ...

SUNNYVALE, CA--(Marketwired - Jun 26, 2017) - eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced eGain Solve™ for Cisco, a cloud-based solution ...

Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center operations. Bethesda, MD (PRWEB) - ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

TORONTO, ONTARIO--(Marketwired - Mar 3, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice.

TORONTO, ONTARIO--(Marketwired - June 5, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of Blended Queue ...