Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, ...

Cisco announced patches for nearly a dozen vulnerabilities, including two critical flaws leading to remote code execution.

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

Cisco Systems Inc. today announced at its WebexOne 2022 conference a reimagined Webex Customer Experience portfolio that integrates its collaboration, cloud contact center and cloud communications ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...