Keeping in line with his company motto, Jim Giordano will do “whatever it takes” to keep customers satisfied. Giordano, president and CEO of health care IT and Web services provider CareTech Solutions ...

The essence of customer care centres is to attend to demands. But many customers claim that this is not the case. LUCAS AJANAKU reports. He desperately wanted to call his son, who is a student at ...

IN the labyrinth of modern health care, customer service is a fundamental pivot that, surprisingly, has often been marginalized. However, a transformation is underfoot, and at the core of this ...

As technology continues to advance across digital channels, customers have come to expect a seemingly endless array of options for engaging with businesses. And they want more than the ability to ...

COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...